Servicing and Maintenance
to keep your business running
Maximize the lifespan and efficiency of your equipment with Document Solutions UK LTD’s premium Servicing and Maintenance solutions. As a leading provider in Newcastle, Sunderland, Teesside, Leeds, and surrounding areas, we understand the importance of proactive maintenance.
Our specialized team ensures timely and reliable servicing, allowing you to optimize performance, minimize downtime, and maximize productivity. Explore our range of customized maintenance options and experience the peace of mind that comes with reliable and professional servicing.
How our servicing is the best
Servicing is the cornerstone of Document Solutions UK LTD business. We have invested heavily in technology to support our customer service team and are constantly looking at ways to improve and ensure all our customers receive the best service levels in the industry. Our dedicated team not only offer a personalised service but also a highly trained, professional support infrastructure.
With offices located in Tyneside, Teesside and North Yorkshire we can support your business regardless of size, location and structure. Clients can be confident of professionalism, quality products and exemplary service at all times.
Why choose us?
Service excellence is ingrained in our business ethos at Document Solutions UK LTD. As your trusted partner, we work with 3 or 4 manufacturers to ensure our engineers maintain a high level of expertise through Platinum training. Our unwavering commitment to quality is reflected in our 4 Hour Call Out response time and our remarkable 99% First Time Fix Rate.
To minimize disruptions, our proactive support team is equipped to handle a wide range of issues remotely, ensuring a swift resolution to keep your operations running smoothly.
Our advanced monitoring systems track the condition of key parts and components, such as Feed Tyres and Rollers, providing us with proactive notifications when replacement is imminent. This enables our Engineers to arrive on-site before these parts require attention, sparing you the need to even contact us.
Want to work with us?
For more information on our comprehensive range of services or to discuss your specific requirements, call us now or send our team a message using the form provided:
Print management Case study
Delta Academies Trust is one of the largest Academies Trusts in the UK and operate across 51 sites.
In the past, a large portion of Delta’s Managed Print Provision was managed by a large Direct
Manufacturer, but during recent years the supplier became very process driven and access to the key support personnel diminished.
As a result of this, Delta decided to go to market over two years ago, in the hope that they would find a supplier that was able to provide cost savings and an enhanced level of service support.
Delta also experienced a mixture of other suppliers for newly acquired schools, so have extensive experience when it comes to dealing with Managed Print Suppliers.
- Excellent Levels of Service
- Direct phone call access to key support personnel
- Simple Business Processes
- Seamless Installation Process using
- in-house logistics
- Common Working Practices across all
sites - Staff Training (upon installation and ongoing)
- 25% Cost Savings across the fleet (minimum)
- Excellent Levels of Service from our In-house service Team
- Mobile Numbers and Direct Email Addresses for key support staff
- Pre-agreed Installation Procedure
- Pre-configured Papercut Print Management software, leading to an individual device swap out/installation time of 10 minutes
- Consistency across all sites, including bespoke Feature Set on all devices
- Bespoke Staff Training Program
Our Partners
