Services

Servicing

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% Fix Rate
First time fix rate of a Document Solutions printer/copier
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% Average Up Time
Average up time of a Document Solutions printer/copier
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hrs
Guaranteed average service engineer response time

A Reliable Service Team

Service is the cornerstone of Document Solutions business. We have invested heavily in technology to support our customer service team and are constantly looking at ways to improve and ensure all our customers receive the best service levels in the industry. Our dedicated team not only offer a personalised service but also a highly trained, professional support infrastructure.

With offices located in Tyneside, Teesside and North Yorkshire we can support your business regardless of size, location and structure. Clients can be confident of professionalism, quality products and exemplary service at all times.

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What makes us special

  • Locally based team of engineers
  • Automated meter reading collection
  • Personal dedicated account engineers
  • Full service audit trail
  • Manufacture accredited engineers
  • Real time toner replenishment
  • Large stock holding based in North East
  • Service helpdesk

What our Clients say

Users reviews are the best indicator of our success.

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We have used Document Solutions (UK) Ltd for a number of years now and we have no hesitation in recommending them to any business. They supply all of our Business centres with a number of machines and we are more than happy with the levels of support from everyone at Document Solutions from Sales, admin and the first class service engineers. We are really happy and we look forward to continuing our partnership with them for years to come
North East Business and Innovation Centre

We welcome your feedback