Our Service Team

Our dedicated team not only offer a local, personalised service but also a highly trained, professional support infrastructure.

Clients can be confident of professionalism, quality products and exemplary client service at all times.

Service is the cornerstone of Document Solutions business. We have invested heavily in technology to support our customer service team and are constantly looking at ways to improve to ensure all our customers continue to receive the best service levels in the industry.
• Local based team of engineers
• Automated meter reading collection
• Personalised service with a dedicated account engineer
• Manufacturer Helpdesk Support
• Locally based parts and consumable stocks
• Automated consumable ordering
• Free delivery, training and network installation

Meet Andy Bolton our Service Manager

Meet Andy Bolton our Service Manager who has nearly 25 years’ experience within the reprographics industry.

Starting out by being taken on at his high school after 6th form as a Reprographics Technician, he was then headhunted by another high school, one of the largest in the UK, to be their Reprographics Technician due to his knowledge and skill.

Following that, he was then headhunted again by the company who supplied the Photocopiers into that school where he stayed for 18 years, working his way up to Service Manager.

After that company was taken over, Andy was looking for a new challenge and came to Document Solutions in January 2016 and has transformed how our service department works.

Andy has increased out First Time Fix Rate and reduced our Average Response times as he’s very data driven and analytical and he’s always looking at trends and ways to increase performance and reduce any customer downtime.

His key skills are Production Print, Print Management and Software solutions however; Andy really comes into his own when bespoke solutions are required, Andy always ‘finds a way.’

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What our Clients say

Users reviews are the best indicator of our success.

We have used Document Solutions (UK) Ltd for a number of years now and we have no hesitation in recommending them to any business. They supply all of our Business centres with a number of machines and we are more than happy with the levels of support from everyone at Document Solutions from Sales, admin and the first class service engineers. We are really happy and we look forward to continuing our partnership with them for years to come
North East Business and Innovation Centre

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