Servicing Matters – Invest In Someone You Trust!

While the idea of paperless offices is great, and everyone wants to do their bit to help the environment, it is simply not possible in many offices.

Although print use has gone down in recent years, with businesses imposing usage caps, and the installation of CRM systems ensuring that documents are available on sharing systems at all times, a reliable printer is still one of the key pieces of equipment in any office.

A broken printer can be disastrous to a busy office space, but with offices located in Tyneside, Teesside, North Yorkshire and Scotland we can support your business regardless of size, location and structure.

Unlike many print solutions companies, we put our customer’s needs first, and we can guarantee a that a service engineer will be out to see you within four hours of making contact with us.

While response time is important, the end result is what every customer wants, and our service engineers can proudly boast a 96% first time fix rate on all Document Solutions copiers and printers.

Efficient breakdown maintenance is a vital part of print solutions, but as part of our package, we look at the bigger picture, and not just the speed we repair a machine.

Every one of our clients are provided with a pool of dedicated account engineers, who can be contacted at any time to respond to breakdowns or to carry out planned preventative maintenance to ensure future issues are kept to a minimum.

Having someone available to ensure print downtime is avoided is essential, but what about the small issues like running out of toner? Once again, we’ve got it sorted!

With automated toner alerts built into each piece of equipment, we will receive an alert when supplies are running low, we will proactively send out toner, so replenishments can be carried out in real time to avoid simple issues holding up your business.

At Document Solutions, we are very proud of the service we offer, and have built our business around it, so by signing up to one of our printer/copier solutions, you can be sure you will be in good hands!

Doc Sol